How do I handle defective merchandise?

If you feel your merchandise is defective, you must contact us within 5 days of receiving it for a return authorization. All merchandise must be returned in its original condition, unworn with tags attached. Once received, our customer service representative will inspect the merchandise for defects and, if applicable, contact the designer to repair or replace it. If we find that the merchandise is not defective or has been misused, it will be shipped back to you. We will incur shipping charges and a credit will be issued to the card on file, on defective merchandise, but we will not incur shipping charges on merchandise that is not found defective or misused.